How can we help?
Find guidance for buying, selling, messages, accounts and marketplace safety.
Buying
How do I contact a seller?
Open the listing and use Katachorisi Inbox. If the seller allows calls or WhatsApp, those options appear on the listing.
How do saved ads work?
Use the heart icon on a listing to keep it in your Saved Ads list.
How do I compare options?
Save suitable ads, review the structured listing details and keep each conversation in its own Inbox thread.
Selling
How do I post an ad?
Choose the exact category, complete the required details, add photos or an optional video, review your contact preferences and submit. New ads are moderated before publication.
How should I add photos or video?
Use clear, recent photos of the actual item or property. Where enabled, you can record or upload one video up to 30 seconds. Videos are reviewed before appearing publicly.
How do I edit or mark an ad sold?
Open My Ads, choose the listing and use its edit or status actions. Mark unavailable listings sold or inactive so buyers do not keep contacting you.
Messages & contact
Is my phone number public?
No. When phone contact is enabled, buyers initially see a masked number and must choose Show phone. Your email is not displayed publicly.
When does WhatsApp appear?
WhatsApp appears only when the seller has provided a WhatsApp number and enabled WhatsApp contact for that listing.
Can I block or report someone?
Yes. Use the controls available from the conversation or listing to report suspicious behaviour, harassment or misleading content.
Account
Where are my listings and messages?
Use My Profile for personal details and preferences, My Ads for listings, and Inbox for conversations.
What are Saved Searches?
Saved Searches let you return to important searches and, when notifications are enabled, receive alerts when matching listings appear.
Where is my Business workspace?
If you created a Business account, use My Business to open your Business workspace. Your normal personal account remains your sign-in identity.
Safety
How can I reduce scam risk?
Keep important conversations in Katachorisi, inspect the item or property carefully, avoid unusual payment requests and report suspicious behaviour.
What can I report?
Report misleading listings, prohibited items, harassment, suspected fraud, impersonation or other unsafe activity.
Listings
Why is my listing pending?
Submitted listings are reviewed before publication. You can follow the current status from My Ads.
What happens when a listing is sold or unavailable?
Update its status from My Ads so it is no longer presented as available and buyers do not keep contacting you.
Contact Katachorisi Support
Send us the details and include the listing or account context when relevant.
